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Help

Please find our list of frequently asked questions. If you still can't find the answer you are looking for, please do get in touch with our friendly team.

Why do I need to register on Pet Owners Association website?

The answer is you don’t have to, and much of our content and information is openly available and accessible to guests browsing the site.

However, being a member gives you exclusive access to weekly special offers, discounts, promotions and free samples from leading pet companies.
You can enter competitions and prize draws promoted by the Pet Owners Association, and discover other competitions that are running from other companies.
Being a member gives you the chance to trial new products, food samples and accessories for free too!

Members can also browse our range of expert advice including legal advice, pet insurance, money saving tips and care advice written by pet professionals.
And if you run a pet-related business, you can promote your business free of charge in our exciting new Services Directory.

By joining as a member you can browse our extensive Events Calendar that will help you plan your perfect family day out with your dog. You'll discover  dog shows, agricultural shows, exhibitions, village fetes and charity fun dogs, plus you can even add your own pet-related event to our Events Calendar.

How do I add my pet-related business to the Services Directory?

As a member of the Pet Owners Association you can promote your pet-related business for free in our exciting new Services Directory. Here’s our step-by-step guide to help find your way around!

Step One - Join up and activate your membership

Once you have registered on our website, you will receive a welcome activation email. Click on 'Visit the website' link within the activation email to take you to the POA website and log in with the details you registered with.


Step Two - Members Area

Now you are logged in to the POA site, go to the 'Members' button in the top menu bar and select the 'Members Area' option from the drop-down menu, it’s the option right at the bottom. This will take you to your own personal page where you can start to add your detail about your business.


Step Three - My Account


You will now see the ‘My Account’ page.

You will notice your First Name, Surname, Email and Password are filled in.Don't worry, these details are only visible to you and nobody else, and do not appear in your listing or anywhere on our website.

Select ‘Update’ to confirm your details.


Step Four - Add a description of your business

Now, select the 'My Page' option on the top left side of the menu bar. The 'My Page' area is where you will add a description and other important details about your business.

You can enter a description of what you do in the text box editor. You can be as creative as you like, adding as little or as much as you want about your business. You can add images, play around with different fonts, and add tables and bulleted lists. There’s even a built in spell checker!


Below the text box editor is the area where you can add your company logo and a featured image of your choice. Simply click the grey ‘Browse’ button in the logo area and select an image from your PC.


Repeat the same procedure for your featured image.


Both your logo and featured image will appear in your listing. The featured image is bigger than your logo and is visible on the left hand side of your logo.


Now you can add your business telephone number, website address and email address.


Advanced optional features include links to your Twitter, Facebook, Instagram pages and Youtube channel.

Remember, you can edit your listing at any time, but please be aware that any edits you make need to be approved by our admin team after updating. We do endeavour to approve any changes quickly, but please do allow 24 hours for your updated listing to appear on the website at peak times.


FAQs about adding your free listing

Q. I have not received the welcome activation email
A. You should receive your welcome activation email within a few minutes. If you don't receive your activation email, check your SPAM or Junk folders.

Q. My business offers several different services, so can I add my business in more than one category?
A. At the moment you can feature in one category in our Services Directory. However, we plan to introduce the option to appear in multiple categories later on this year. Remember, you can include details of all the services you offer in your description.


Q. My pet related business does not fit into any of the categories in the directory, what should I do?
A. If you don’t see the category your business falls into, simply email us and we will be happy to set up a new category for your business.

Please don't hesitate to contact us if you have any questions or need help with anything.